Shipping Policy

Orders are processed within 1-2 business days. Normal business hours are Monday - Friday, 9 AM - 5 PM ET, not including holidays. Once your order has shipped, you will receive an email notification. We use Fed-Ex and USPS and offer ground, expedited 2-day and 1-day shipping.


When you order from Klerely, you are assured that all of our collagen products are of the highest quality. If for any reason, you are unhappy with your purchase, we ask that you notify us within 30 days of the receipt of your order.

Returned, unopened products may be subject to a restocking fee equal to the shipping cost provided on your order.

In no event will any replacement or refund constitute an admission of any kind by Klerely. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.